Import-Export Operations:
o Coordinate and manage the import-export process, including documentation, customs clearance, shipping, and logistics.
o Ensure compliance with all relevant regulations and standards for international trade.
o Monitor and track shipments to ensure timely delivery and resolve any issues that may arise.
o Collaborate with freight forwarders, customs brokers, and other third-party service providers to optimize the transportation and distribution process.
Sales and Marketing:
o Develop and implement strategies to promote import-export services and expand the customer base.
o Identify potential clients and markets for import-export opportunities.
o Build and maintain relationships with existing clients, understanding their needs and providing exceptional customer service.
o Prepare and present proposals, quotations, and contracts to prospective clients.
o Attend trade shows, industry events, and networking opportunities to generate leads and increase brand awareness.
Market Research and Analysis:
o Conduct market research to identify trends, competitors, and opportunities in the import-export industry.
o Analyse market data and customer feedback to identify areas for improvement and innovation.
o Provide insights and recommendations to management for business development and strategic planning.
Documentation and Reporting:
o Prepare and maintain accurate records of import-export transactions, including invoices, bills of lading, and customs documents.
o Generate reports on sales performance, market trends, and customer feedback for management review.
o Ensure compliance with internal policies and procedures, as well as relevant legal and regulatory requirements.