Executive Technical Support (MCE) in Mumbai

Smart4talent

Designation : Executive – Technical Support (MCE) in Mumbai

Qualification : Graduate Computer/IT Degree

Experience : 1 to 3Yrs

Salary : - 3 LPA

Location : Powai, Mumbai Mandatory Skills:

technical support executive, network troubleshooting, desktop troubleshooting, customer relationship, windows ed-tech

Additional Skills communication skills, handling customer query, listening skills, recruitment training, technical problem solvingJob Role & Responsibilities:

​​Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.

The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Role includes but not limited to:

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Teachers.

Fixing Software and Drivers on Teacher Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices.

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

​​​Responsibilities:

Identify and resolve technical issues promptly and successfully (TAT 10 minutes).

Answer technical and service questions about the product.

Ownership for the team mission to create a 5-Star experience for every customer.

Additional Information

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  B.Sc

• Role

  Executive – Technical Support

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office