Executive Technical Support (MCE) in Mumbai

Smart4talent

0 - 3 Years
5 Openings
2.5-3.0 Lac/Yr
Mumbai
Face-to-Face interview

Key Skills

Technical Support Executive Customer Support Engineer

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Job Description

Designation : Executive – Technical Support (MCE) in Mumbai

Qualification : Graduate Computer/IT Degree

Experience : 1 to 3Yrs

Salary : - 3 LPA

Location : Powai, Mumbai Mandatory Skills:

technical support executive, network troubleshooting, desktop troubleshooting, customer relationship, windows ed-tech

Additional Skills communication skills, handling customer query, listening skills, recruitment training, technical problem solvingJob Role & Responsibilities:

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.

The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Role includes but not limited to:

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Teachers.

Fixing Software and Drivers on Teacher Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices.

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities:

Identify and resolve technical issues promptly and successfully (TAT 10 minutes).

Answer technical and service questions about the product.

Ownership for the team mission to create a 5-Star experience for every customer.

Additional Information

Experience
0 - 3 Years
No. of Openings
5
Education
B.Sc
Role
Executive – Technical Support
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Smart4talent

Placement industry has witnessed many ups and downs in recent times. Thanks to the continuous changes in the approach of many companies in the nation. As many as companies are there in the industry, there requirements and preferences for manpower recruitment always differ. The same thing is also associated with the job seekers, who are looking forward to getting placed in a highly reputed company in the nation. If you want to avail the benefits of placement and recruitment services, then dont forget to approach Smart4Talent. We are a renowned name in the area of operations, which is actively engaged in offering a best-in-class variety of placement and recruitment services. We offer the services for web design & web hosting, credit card & personal loan, business franchise, career consultancy, domestic placement, HR consultancy and overseas placement. We also provide the best visa/ passport consultancy and work at home services as well.