Executive/Senior Executive Customer Success

Moglix

Objective

The incumbent would be responsible for increasing customer satisfaction, decreasing churn, and increasing product adoption or opportunities for revenue expansion.

Role Responsibilities

·The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. usage tracking, fulfillment and invoicing support and measuring OTIF etc.

·Managing the Suppliers Pick Up Plan and ensure that Pick up SLAs are met.

·Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.

·Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.

·Coordinating with teams for End-to-End Order Status from Supplier Pickups with Delivery (Order Life Cycle).

·Producing regular status, and quarterly activity reports to Moglix leadership.

·Managing support issues and escalations for Moglix customers

Key Skills :- Negotiation, Communication, Operations excellence

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Success Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office