Executive/Senior Executive Customer Success

Moglix

1 - 3 Years
1 Openings
2.0-3.0 Lac/Yr
Vapi
Face-to-Face interview

Key Skills

Customer Accounts Manager Escalation Manager Customer Success Customer Relationship

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Job Description

Objective

The incumbent would be responsible for increasing customer satisfaction, decreasing churn, and increasing product adoption or opportunities for revenue expansion.

Role Responsibilities

·The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. usage tracking, fulfillment and invoicing support and measuring OTIF etc.

·Managing the Suppliers Pick Up Plan and ensure that Pick up SLAs are met.

·Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.

·Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.

·Coordinating with teams for End-to-End Order Status from Supplier Pickups with Delivery (Order Life Cycle).

·Producing regular status, and quarterly activity reports to Moglix leadership.

·Managing support issues and escalations for Moglix customers

Key Skills :- Negotiation, Communication, Operations excellence

Experience
1 - 3 Years
No. of Openings
1
Education
Any Bachelor Degree
Role
Customer Success Executive
Industry Type
Banking / Financial Services / Stock Broking
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Moglix

Business & Industrial Supplies
We are an Asia-based E-commerce company intensively inclined towards B2B procurement of industrial supplies in particular MRO, Safety, Electricals, Lighting, Cleaning & Housekeeping, Office Stationary & Supplies, Power Tools and many more industry essentials.

We take pride in delivering world-class services and, our clients are well aware of the fact that we do not just deliver products; we deliver a satisfying experience, which has enabled us to forge strong relationship with our customers. Its a cultural belief that is demonstrated every day, through exceptional customer service, product selection and, paramount industry knowledge.