Executive Network Engineer

Praction Networks P ltd

Job description

Experience Required-02+ Years

Responsibilities

• Provide L1 and L2 Support for Home Broadband, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.

• Troubleshoot complicated hardware and software, Router, Laptop issues.

• Manage critical customer issues and facilitate communication between customers, escalation, and engineering.

• Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.

• Provide on-site support for customers when needed.

Skills Must have

• English fluency both written and spoken

L2 requirement

• L1 requirement +

• 3-5 years of experience in a support role (field engineers or as technical support engineer)

• Experience for managing ISP and Telco Network.

• Working experience network protocols analysis tools

• Strong problem-solving skills, applicable to large and complex network scenarios

• Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols)

• Proven escalation management and leadership skills

• Able to multitask when several critical issues happen simultaneously

· Experience in customer handling

· Knowledge of UNIX/Linux operating systems

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  B.C.A, M.C.A

• Role

  Network Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office