Department: Administration
Reporting To: Director
KEY ROLE RESPONSIBILITIES:
Provide administrative and secretarial support to the Director.
To interact with all levels in the organisation for planning, coordination and execution of internal meetings.
To manage travel and expense processing of the Director timely and accurately.
To maintain & update contacts list.
To maintain calendar and to provide meeting coordination support.
Arranging meetings, updating, managing calendar & keeping the Director well informed of upcoming commitments /responsibilities / events / meetings.
Maintaining minutes of the meetings.
Drafting various communications from Directors Desk.
Receiving and screening phone calls and redirecting them when appropriate.
Handle and prioritize all outgoing or incoming correspondence (e-mail, letters,
packages etc.)
Collection of data from different departments, preparing reports and analyzing information.
Handle confidential documents ensuring they remain secure.
Ensure necessary records are maintained that can readily provide current, accurate and accessible information.
Manage and ensure execution of specific assignments / projects initiated by the Director.
Preparation & analytical study of various reports. Preparation of presentations & reports for the Director.
Customer Care:
Act as primary point of contact for customers, distributors, wholesalers.
Forward the complaints to the respective department for resolution.
Proper follow-up with the departments for resolution of the complaints raised.
Prepare Feedback report and submit to the Director.
Supervisory Responsibilities:
Organize and schedule meetings and appointments.
Maintain executives agenda and assist in planning appointment,board meetings, conferences etc.
Travel Management:-
Making travel arrangements, such as booking flights, cars, rail and hotel Reservations to be well controlled