Entertainment Service Provider

PVR Ltd

LOCATION: ………………………….

JOB TITLE: Entertainment Service provider(ESP)

DEPARTMENT Operations

REPORTS TO: Duty Officer

JOB PURPOSE: To provide excellent service to patrons so that their experience will be worth remembering.

SCOPE: Direct Reportees : None

Indirect Reportees : None

External Agencies : None

Opex : All manpower costs and operating costs like COGs etc for Gold class property (except CAM/Rentals for the Cinemas).

DUTIES AND RESPONSIBILITIES: • To personally greet the customers and other affluent people at each touch point with correct salutation

• Service on seat, suggestive & Up selling,

• Efficient Cash handling, inventory management at POS

• Customer query handling

• Well versed with Movie synopsis and genre

• Maintaining all required registers for PVR classic

• Taking effective orders and satisfying the customers

• Box office handling , ticketing and reporting

SPECIFICATIONS: Qualification:

1. Educational: 10+2

2. Professional: Certificate course or diploma in hospitality/Hotel Management

Experience: 0-1years in a similar role in a reputed organisation in Service/Hospitality/Retail industry.

Working conditions: In Cinemas

Competencies:

• Proficiency in using MS Office

• Team Building Skills

• Interview Skills

• Strong operational background in a multi-location business;

• Creative thinker with high degree of integrity and discipline;

• Strong knowledge of consumer/cultural trends;

• Interpersonal and negotiating skills;

• Well-developed relationship building skills;

• Excellent conflict resolution skills;

• Self-motivation and drive towards winning and a “can do” attitude;

• Fluency in English

Salary Range: INR 1- LPA

OTHER SPECIFICATIONS:

APPROVED BY: HOD COO/CEO CORPORATE HR/CHRO

NAME:

SIGNATURE:

DATE:

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Higher Secondary, Secondary School

• Role

  Entertainment Service Provider

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office