Job Summary:
The ILL Key Account Manager is responsible for acquiring, managing, and growing key enterprise
accounts for Internet Leased Line (ILL) services. This role involves building strong relationships with
decision-makers, ensuring high customer satisfaction, and driving revenue growth through
consultative sales and account retention strategies.
Key Responsibilities:
1. Sales & Business Development
�� Identify, pitch, and acquire large enterprise clients for ILL solutions.
�� Develop and execute strategic sales plans to meet revenue targets.
�� Work with ISPs, corporates, SMEs, and government organizations to promote ILL services.
�� Conduct presentations and demonstrations to showcase service advantages.
2. Account Management & Retention
�� Serve as the primary point of contact for key accounts, ensuring seamless communication.
�� Build long-term relationships with CIOs, IT heads, and procurement teams.
�� Drive renewals, upgrades, and cross-sell opportunities for enterprise solutions.
�� Handle customer escalations and ensure quick resolution in collaboration with technical
teams.
3. Customer Experience & Service Assurance
�� Ensure high service uptime and SLA compliance in coordination with the NOC & support
teams.
�� Conduct regular service reviews with key accounts and propose improvements.
�� Monitor customer usage patterns and recommend optimized bandwidth solutions.
4. Market Research & Competitive Analysis
�� Stay updated on industry trends, competitor pricing, and new technologies in ILL &
enterprise connectivity.
�� Provide feedback to product and marketing teams to refine offerings.
5. Revenue Collection & Credit Control
�� Monitor billing, invoicing, and collections to ensure timely payments.
�� Work with finance teams to reduce outstanding dues and improve cash flow.
Experience
5 - 11 Years
No. of Openings
7
Education
Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, Any Bachelor Degree
Role
Enterprise Account Manager
Industry Type
Banking / Financial Services / Stock Broking
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Coimbatore