Electrical and Electronic Service Support Manager

Lavoro HR Solutions

Service Support Manager

Profile:

A highly skilled and motivated Electrical and Electronic Engineer with extensive experience in service support management. Exceptional ability to oversee technical support teams, streamline processes, and ensure customer satisfaction.

Key Skills:

Expertise in electrical and electronic engineering

Strong leadership and team management

Excellent problem-solving and troubleshooting

Superior customer service orientation

Effective communication and interpersonal skills

Professional Experience:

Service Support Manager

Led a team of technical support engineers, ensuring timely and efficient resolution of customer issues.

Developed and implemented support processes, reducing response times and improving customer satisfaction.

Collaborated with R&D and product development teams to address and resolve complex technical issues.

Conducted training sessions for support staff, enhancing their technical and customer service skills.

Education:

Bachelor's Degree in Electrical and Electronic Engineering

Certifications:

Certified Service Support Professional (CSSP)

Project Management Professional (PMP)

Personal Attributes:

Strong analytical and organizational skills

Proactive and detail-oriented

Dedicated to continuous improvement and learning

• Experience3 - 8 Years
• No. of Openings2
• EducationDiploma, B.E, B.Tech
• RoleElectrical Service Support Manager
• Industry TypeElectricals / Switchgears
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationhr@lavorohrsolutions.in