Service Support Manager
Profile:
A highly skilled and motivated Electrical and Electronic Engineer with extensive experience in service support management. Exceptional ability to oversee technical support teams, streamline processes, and ensure customer satisfaction.
Key Skills:
Expertise in electrical and electronic engineering
Strong leadership and team management
Excellent problem-solving and troubleshooting
Superior customer service orientation
Effective communication and interpersonal skills
Professional Experience:
Service Support Manager
Led a team of technical support engineers, ensuring timely and efficient resolution of customer issues.
Developed and implemented support processes, reducing response times and improving customer satisfaction.
Collaborated with R&D and product development teams to address and resolve complex technical issues.
Conducted training sessions for support staff, enhancing their technical and customer service skills.
Education:
Bachelor's Degree in Electrical and Electronic Engineering
Certifications:
Certified Service Support Professional (CSSP)
Project Management Professional (PMP)
Personal Attributes:
Strong analytical and organizational skills
Proactive and detail-oriented
Dedicated to continuous improvement and learning
- Experience3 - 8 Years
- No. of Openings2
- EducationDiploma, B.E, B.Tech
- RoleElectrical Service Support Manager
- Industry TypeElectricals / Switchgears
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office
- Face interview locationhr@lavorohrsolutions.in