Education Counsellor/ Business Development Executive

Quantic Education

Counselling Candidates: Provide guidance to candidates through various channelstelephone, chat, email, and social mediaaddressing queries related to admissions and programs.

Lead Conversion: Assist in converting leads from multiple sources into prospective students for courses offered by reputable universities.

Reporting Issues: Document and report student-related issues to the relevant authorities to ensure timely resolution.

Listening and Support: Actively listen to students' academic, emotional, social, and behavioural concerns in a non-judgmental manner.

Conflict Mediation: Facilitate conflict resolution between students and university staff, ensuring that students' academic goals remain uninterrupted.

Application Assistance: Guide candidates through the online admission form process, ensuring all necessary information is accurately provided.

CRM and Telephony Management: Utilize telephony and CRM systems for effective communication and record-keeping.

MIS Maintenance: Maintain a Management Information System (MIS) for tracking student queries, updating the status of actions taken, and ensuring data accuracy.

Ticketing System Management: Log calls, raise tickets, and follow up with various departments to ensure timely closure of issues.

Additional Responsibilities: Be open to taking on other tasks or responsibilities as assigned by management to support overall operations.

• Experience0 - 3 Years
• No. of Openings10
• EducationProfessional Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, M.A, M.B.A/PGDM, M.Sc
• RoleEducation Counsellor
• Industry TypeEducation / Teaching / Training / Colleges /Institutes / Universities
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationB-8 Ashok Nagar Market, Nehru NAgar, Ghaziabad