Responsibilities:
Weekly reconciliation of order processed against the payments & returns report of marketplaces.
Understanding of order and appointment management with the marketplaces
Knowledge of warehouse management system for D2C business
Coordinate with couriers and vendors on a daily basis and ensure the timely processing of orders. Other operations tasks relate to daily order flow management.
Responsible for reconciliation of order processed against the returns received & stock gap for marketplaces & own website.
Responsible for timely escalation of payments gaps & returns mismatch to marketplaces.
Maintain regular communication with warehouse operations team and floor staff to get updated on any order processing and customer service challenges.
Working knowledge of SAP, MS-Excel, marketplace portals, E-Com aggregator platforms
Skills:
Proficient excel skills.
Understanding of marketplace operations.
Understanding of D2C business.
Excellent communication skills
Brief knowledge on accounting processes