Ecommerce Customer Service Online - Click400 Technologies

Click400 Technologies Pvt Ltd Company

Ecommerce customer service (sometimes spelled e-commerce customers service) is a strategy for providing customer service to customers on online stores. When retailers invest in improving their ecommerce customer service, delivered via a call center, live chat, or other channels, they tend to be rewarded with more loyal customers, better conversion rates, and an advantage over their competitors.

Do provide a personalized experience for each customer

Within your ecommerce call center youll want to be careful of the activities that you do and dont do.

1. Do use a multichannel strategy in your ecommerce call center.

2. Do not limit yourself by using piece-meal software systems.

3. online chat.

4. Do not only use phone support.

5. Do provide a personalized experience for each customer

not treat every customer as if they dont matter.

7. Do train your e-commerce Call center to use empathetic tones and language.

8. Do not treat every customer interaction as a defensive battle.

leverage your IVR to properly route calls to the agent that will resolve it the fastest.

10. Do not create an infinitely long IVR tree.

11. Do give customers the option of resolving their problems via other communication channels if your call center is experiencing a high call volume.

12. Do not force customers to wait and listen to hold music for over 5 minutes.

13. Problems should be resolved immediately.

14. Meet customers on their terms

15. Get organized

16. Enable self-service

17. Stand out from the crowd using personalization

18. Harness the power of customer reviews

19. Improve your response time

20. Measure, optimize, repeat

• Experience

  3 - 5 Years

• No. of Openings

  5

• Education

  Higher Secondary, Secondary School

• Role

  Customer Service Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office