JOB DESCRIPTION
Job Summary
(Primary purpose & general description of the role)
:
The trainee will learn the entire eDiscovery processing workflow on global tools; get familiar with the input/ output of the processing workflow; deliverables.
Principle Duties & Responsibilities
:
- Work as back-up technician to support live jobs in absence of the Live techs.
- Execute projects specific tasks in eDiscovery processing software.
- Create and prepare load files along with other deliverables as necessary for hosting the data onto other platforms.
- Maintain a high sense of urgency while working on multiple projects; escalating items to the client services team if there are going to be delays in timing.
- Work on job requests in order of priority pulling from a queue, as well as by assignment.
- Perform quality control checks on self and others work to ensure quality ratings remain low.
- Follow and maintain utilization tracking for hours.
- Respond to internal requests via email during designated times.
- Follow escalation procedures when needed.
- Perform other related duties as assigned.
Qualifications / Work Experience /
Skills
Qualification/ Skills
- Bachelor of Technology (Computer Science).
- Strong knowledge of MS office & related applications.
- Good communication skills written and verbal.
- Ability to multi-task and remain calm under pressure.
- Willing to adapt quickly to a rapidly changing environment.
- Strong analytical skills, problem solving skills and resourcefulness.
- SQL background is a plus.
The Company offers a competitive benefits package:
- Medical insurance for self, spouse, and two children, paid by the employer.
- Personal accident and term life insurance premium.
- Companies provide paid vacation days, public holidays, and sick leave to give employees time to rest and recharge.
- Parental Leave
- Employee Assistance Programs (EAP): EAPs provide employees with confidential counselling and support services for personal or work