E-Commerce Specialist

Talent Zone Consultant

• Own the day-to-day activities of the e-commerce platform and all online sales

efforts

• Take care of customers through in-app live support, phone calls, and emails

• Drive online sales and focus on the optimization of the website and make sure

there is clear communication with the customers

• Ensure high levels of customer satisfaction through excellent sales service

• Keep up to date with product information

• Accurately describe product features and benefits to customers online

• Working with back office, logistics, merchandise department, etc. To ensure both sales and

operations are integrated to meet customer satisfaction

• Keep a record of packaging material and restock the store accordingly.

• Create and update records and databases with personnel, financial and other data

• Ensure that e-commerce orders are completed accurately and on time

• Handle e-commerce petty cash and documents financial transactions (Delivery charges) by

entering all the information into the system.

• Booking couriers, coordinate and track the movement of e-commerce items through

logistic pathways

• Manage site development and launch activities for all new e-commerce accounts including

product descriptions, images, assets, banners, brand pages, and other attributes

• Assist with analysis of product performance reports and e-commerce best practices to

arrive at recommendations on how to improve sales

• Ensure web sites have accurate product information, features, photos, videos,

specs, and more.

• Coordinate efforts among multiple teams to ensure the successful and timely

completion of web projects while maintaining excellent customer service.

Resolve customer complaints, provide relevant information, and report customer

issues to superior if needed.

• Maintain and develop relationships with existing customers via telephone calls and

emails

• Submit timely reports and prepare e-commerce sales reports as assigned

• Experience

  3 - 7 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  E-Commerce specialist

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office