E Commerce Manager

The Professional World Hair and Spa Pvt. Ltd

3 - 6 Years
1 Openings
3.0 - 5.0 Lac/Yr
Posted 4 days ago
Face-to-Face interview
Okhla, Delhi

Key Skills

E-commerce Executive Online Ad Posting Advertising Digital Marketing Online Advertising

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Job Description

Key Responsibilities:

Platform Management: Oversee day-to-day operations of multiple online platforms (Zepto, Blinkit, RK World, Amazon, etc.) ensuring that product listings, pricing, promotions, and stock levels are accurate and up to date.

Sales Strategy Development: Develop and implement strategies to drive online sales and increase the companys presence on eCommerce platforms. Monitor performance metrics, sales trends, and customer behavior to identify growth opportunities.

Product Listing Optimization: Regularly review and optimize product titles, descriptions, images, and keywords to ensure they align with platform standards and customer search behavior.

Inventory & Order Management: Coordinate with the logistics and warehouse teams to manage product availability, stock levels, and timely order fulfillment across all online channels.

Promotions & Campaigns: Plan, execute, and optimize online marketing campaigns, flash sales, discounts, and promotional offers to increase customer acquisition and retention.

Customer Engagement: Monitor customer reviews, feedback, and inquiries to ensure prompt responses and maintain high customer satisfaction levels. Work with customer service to resolve any issues promptly.

Analytics & Reporting: Track and analyze key performance metrics like conversion rates, traffic, customer acquisition cost, and ROI on campaigns. Generate detailed reports to provide insights into platform performance and suggest improvements.

Collaboration: Work closely with marketing, product, and logistics teams to align online strategies with business goals. Coordinate with external vendors and platform support teams as necessary.

Competitor Analysis: Keep track of competitor activities, trends in the eCommerce industry, and new opportunities to enhance business growth on different online platforms.