Ecommerce Online Store Admin and Support Executive

Cronbay Technologies Pvt Ltd

Role: E-commerce Online Store Admin + Support Executive Company: Cronbay Technologies

OVERVIEW:

Cronbay Technologies, a leading Digital Marketing agency based in Bangalore, is seeking a highly skilled E-commerce Online Store Admin + Support Executive with expertise in customer handling and operations management to join our team.

KEY RESPONSIBILITIES:

E-commerce Store Management:

- Manage and maintain product listings on the online store, including uploading new products, updating details, and ensuring accuracy. - Monitor inventory levels and coordinate restocking to avoid shortages. - Collaborate with vendors and suppliers to ensure timely deliveries and updates. - Resolve technical or operational issues related to the website or store. - Generate sales and performance reports regularly to identify trends and areas for improvement.

-Doing market research to stay up to date with the industry trends.

Customer Support:

- Communicate with customers via email, chat, and phone in both English and Hindi to address inquiries, resolve issues, and provide assistance. - Handle order processing, returns, refunds, and exchanges as per company policies. - Guide customers through order placement and payment processes. - Maintain a high level of professionalism and empathy while dealing with customers.

Operational Activities:

- Assist in creating and executing promotional campaigns, including offers and seasonal sales. - Coordinate with other teams to ensure accurate and appealing content. - Identify inefficiencies in store operations and recommend solutions for improvement. - Work towards enhancing customer satisfaction and overall store performance.

REQUIREMENTS:

- Language Skills: Fluency in both English and Hindi (written and spoken). - Education: Bachelor's degree in related field preferred. - Proficiency in Microsoft Office (Excel, Word) and basic data analysis. - Excellent communication skills

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Professional Degree, B.A, B.C.A, B.Com, B.Ed, B.Sc, B.E, B.Tech, Any Bachelor Degree

• Role

  E Commerce Executive

• Industry Type

  Advertising / MR / PR / Events

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office