Duty Manager

Sanda Group

Job Description: Duty Manager - Front Office

Position Title: Duty Manager - Front Office

Department: Front Office

Reports To: Front Office Manager / Assistant Front Office Manager

Location: Baywatch Resort Goa Sanda Hotels Sernabatim

Employment Type: Full-Time

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Position Summary:

The Duty Manager – Front Office ensures the smooth and efficient operation of the front desk, guest services, and overall guest experience during their assigned shifts. They are responsible for overseeing all front office activities, managing guest requests and concerns, and ensuring that the hotel's standards of service and operational procedures are consistently maintained.

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Key Responsibilities:

1. Guest Services and Interaction

o Act as the primary point of contact for guests during the assigned shift, ensuring an exceptional guest experience.

o Handle guest complaints, concerns, and special requests promptly and professionally, ensuring resolution to their satisfaction.

o Ensure smooth check-in and check-out procedures, assisting guests as needed.

2. Operational Oversight

o Supervise and manage front office staff, including receptionists, concierges, and bell staff.

o Ensure proper handling of all guest bookings, reservations, and cancellations.

o Monitor room availability, and coordinate with housekeeping and maintenance to ensure rooms are ready for guests.

o Ensure that all front office operations comply with hotel policies and standards.

3. Staff Management & Training

o Train, mentor, and motivate front office staff to provide high levels of guest satisfaction.

o Assist with shift scheduling and staffing requirements to ensure adequate coverage.

o Conduct performance evaluations and provide feedback and support to team members.

4. Communication & Coordination

o Maintain clear and effective communication with other hotel departments, including housekeeping, maintenance, food & beverage, and security.

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  Higher Secondary

• Role

  Duty Manager

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Baywatch Resort Goa, Sernabatim, Beach, Colva, Goa 403708