Domestic Voice Process - Kolkata

2COMS Consulting Pvt Ltd

Job Title: Customer Support Associate (Voice)

Handling customer queries/complaints/request over the calls

WORK FROM OFFICE

Experience: Candidate should have minimum 1year and above experience in BPO

Salary: Upto LPA

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Job Location: Kolkata, DLF1, Newtown

Role and Responsibility:

Answer incoming calls and respond to customer's emails.

Managing and resolving customer queries/status/complaints.

Identifying and escalating issues to supervisors.

Providing products and service information to customers.

Requirements

Qualification: Any Undergraduate/ Graduate/ Post Graduate, With minimum 1 year experience in Bpo voice/non voice process only is eligible

Candidate should have,

Communication skills

ling calls Over Phone which involves working in different time zones

ling calls from Global clients and initiate the right response to them, positively and professionally.

ible to work in shifts.

llent English - both verbal and written communication skills

ledge of customer service principles and practices

c technical knowledge

Qualification: Under Graduate/ Graduate/ Post Graduate

Shift: Rotational Shift (6days working)

Benefits

Cab+ Incentive+ Shift Allowance + High medical insurance coverage benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

• Experience

  1 - 3 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office