Domestic Voice Process - Kolkata

  • icon job experience 1 - 3 Years
  • icon job opening 20 Openings
  • icon salary 1.0-2.5 Lac/Yr
  • icon job location Kolkata
  • Face-to-Face interview Face-to-Face interview
Key Skills

BPO Customer Support CSA Customer Support Associate

Job Description

Job Title: Customer Support Associate (Voice)

Handling customer queries/complaints/request over the calls

WORK FROM OFFICE

Experience: Candidate should have minimum 1year and above experience in BPO

Salary: Upto LPA



Job Location: Kolkata, DLF1, Newtown

Role and Responsibility:

Answer incoming calls and respond to customer's emails.

Managing and resolving customer queries/status/complaints.

Identifying and escalating issues to supervisors.

Providing products and service information to customers.

Requirements

Qualification: Any Undergraduate/ Graduate/ Post Graduate, With minimum 1 year experience in Bpo voice/non voice process only is eligible

Candidate should have,

Communication skills

ling calls Over Phone which involves working in different time zones

ling calls from Global clients and initiate the right response to them, positively and professionally.

ible to work in shifts.

llent English - both verbal and written communication skills

ledge of customer service principles and practices

c technical knowledge

Qualification: Under Graduate/ Graduate/ Post Graduate

Shift: Rotational Shift (6days working)

Benefits

Cab+ Incentive+ Shift Allowance + High medical insurance coverage benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
  • Experience

    1 - 3 Years

  • No. of Openings

    20

  • Education

    Any Bachelor Degree

  • Role

    Customer Support Associate

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About 2COMS Consulting Pvt Ltd

At 2COMS, we believe that leadership is achievable and sustainable only when you have the right people at the right time, doing the right things.
There are many sides to leadership but the one thats perhaps most important to nurture is the human side of things. For nearly three decades, we have been helping organizations find the best of talent to realize their objectives. So, while you focus on the key aspects to show up as a leader, we promise to keep our eyes trained on the Human Side Of ThingsTM for you.
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