International and Domestic Ticketing Executive

Dyna Tours India Pvt Ltd

Job Summary:

The Senior Ticketing Executive is responsible for managing and overseeing all aspects of ticketing operations. This role involves handling complex ticketing transactions, providing exceptional customer service, and mentoring junior ticketing staff. The Senior Ticketing Executive ensures the efficiency and accuracy of ticketing processes while adhering to company policies and industry regulations.

Key Responsibilities:

Ticketing Operations:

Oversee and manage all ticketing transactions, including booking, issuing, reissuing, and cancellations.

Handle complex and high-value ticketing requests, ensuring accuracy and compliance with airline rules and regulations.

Coordinate with airlines and GDS (Global Distribution System) providers to resolve ticketing issues and discrepancies.

Customer Service:

Provide exceptional customer service to clients by addressing inquiries, resolving issues, and offering solutions.

Advise customers on travel itineraries, ticketing options, and fare rules.

Ensure a high level of customer satisfaction by maintaining professionalism and efficiency in all interactions.

Team Leadership:

Mentor and support junior ticketing staff, providing training and guidance on ticketing procedures and best practices.

Conduct performance evaluations and provide constructive feedback to improve team performance.

Foster a positive and collaborative work environment within the ticketing team.

System Management:

Utilize GDS platforms (., Amadeus, Sabre, Galileo) to perform ticketing functions efficiently.

Stay updated on system enhancements and new features to improve ticketing processes.

Troubleshoot system issues and coordinate with IT support for resolution.

Financial Management:

Ensure accurate processing of ticketing transactions to avoid financial discrepancies.

Monitor and report on ticketing sales, refunds, and exchanges.

Implement cost-saving measures and maximize profitability in ticketing operations.

Compliance and Risk Management

• Experience

  3 - 4 Years

• No. of Openings

  3

• Education

  Professional Degree

• Role

  Domestic Ticketing Executive

• Industry Type

  Travel / Tourism

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office