*Communicate with Management as needed to maximize efficiencies and resolve issues;
*Oversee improvement in customer satisfaction and dispatch satisfaction;
*Provide subordinate coaching and assistance when required;
*Maintain professional appearance and demeanor;
*Recommend promotions;
*Fill in as a Dispatcher when required;
*Interviews applicants; Handles employee grievances and complaints;
*Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees;
*Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance;
*Manages and coordinates technical workforce job completion;
*Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner;
*Obtain daily service disruptions in Excel Workbook;
*Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
*Accurately trace lost or delayed shipments;
*Monitor dispatcher routes to manage on-time performance.