Build and maintain strong relationships with clients through various digital channels such as email, social media, and video conferencing.
Understand clients’ needs and goals to provide personalized digital solutions.
Regularly communicate with clients to provide updates, address concerns, and gather feedback.
Digital Engagement:
Develop and implement strategies to enhance digital engagement with clients.
Utilize social media platforms, email campaigns, and other digital channels to connect with clients and promote relevant products/services.
Monitor and analyze digital engagement metrics to assess the effectiveness of campaigns and initiatives.
Product Knowledge:
Stay up-to-date on company products and services to effectively communicate and educate clients.
Collaborate with product teams to provide insights from client interactions, helping to shape future product development.
Problem Resolution:
Address and resolve client issues and concerns promptly, ensuring a high level of client satisfaction.
Work closely with internal teams to coordinate and implement solutions to client problems.
Digital Marketing Collaboration:
Collaborate with the marketing team to align digital relationship strategies with overall marketing objectives.
Provide input into digital marketing campaigns based on client feedback and preferences.
Data Management:
Maintain accurate client records in the CRM system, documenting interactions and updates.
Analyze client data to identify trends and opportunities for improvement in service delivery.
Compliance:
Ensure adherence to regulatory requirements and company policies in all digital interactions with clients.
Stay informed about relevant industry regulations and update procedures accordingly
0 - 1 Years
2 Openings
Not Disclosed
Face-to-Face interview
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