Desktop Support Engineer

SANCURO

Job description

Desired Candidate Profile.

Preferably Male Candidate. Candidate should have good communication skills and pleasant attitude.

Roles and Responsibilities.

Troubleshooting and installation of printers, scanners, Office and Business application installation and configuration.

IP Address and IP-sub-netting knowledge

Hand on experience on desktop assembly and windows operating system installation and troubleshooting on Win7/Win8/Win10 and Server 2008/2012/2016/2019

VPN, VLAN, DHCP, DNS working knowledge.

Installation / configuration/archive of outlook e-mail client

Antivirus client installation and Definition update.

Microsoft patches and service pack update on system.

Working knowledge on Active Directory (Creation/Suspension of Users, Organizational unit, service accounts and password reset), domain servers/DNS, domain controllers, IP addressing/DHCP

Excellent remote troubleshooting skills (Laptop, Desktop, Printers, servers, storage, backups)

Basic Understanding of LAN network and troubleshooting.

Configuration of basic router and wireless access point

Basic knowledge of ticketing tool to assign, update and close tickets in tool.

Ability to communicate at all levels, both technical and non-technical

Ability to perform well as part of a team under direct & indirect supervision

Good communication skills (active listening skills), documentation skills, able to articulate and speak with clear voice

Attitude to Seek out new assignments and additional job duties, especially those outside normal work area.

Awareness of Information security policy and adherence

Coordination with IT vendor for warranty support and call logging.

Good communication skill verbal, email.

Escalating IT issues to next level where necessary and keep user informed on call.

• Experience

  1 - 3 Years

• No. of Openings

  5

• Education

  B.A, B.C.A, B.Com, B.E, B.Sc, Diploma, M.C.A, Any Bachelor Degree, Professional Degree

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office