Desktop Support Engineer

SANCURO

1 - 3 Years
5 Openings
1.3-2.5 Lac/Yr
Pune
Face-to-Face interview

Key Skills

Good Communication Desktop Support Engineer Desktop Maintenance Desktop Administration IT Helpdesk Service Desk

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Job Description

Job description

Desired Candidate Profile.

Preferably Male Candidate. Candidate should have good communication skills and pleasant attitude.

Roles and Responsibilities.

Troubleshooting and installation of printers, scanners, Office and Business application installation and configuration.

IP Address and IP-sub-netting knowledge

Hand on experience on desktop assembly and windows operating system installation and troubleshooting on Win7/Win8/Win10 and Server 2008/2012/2016/2019

VPN, VLAN, DHCP, DNS working knowledge.

Installation / configuration/archive of outlook e-mail client

Antivirus client installation and Definition update.

Microsoft patches and service pack update on system.

Working knowledge on Active Directory (Creation/Suspension of Users, Organizational unit, service accounts and password reset), domain servers/DNS, domain controllers, IP addressing/DHCP

Excellent remote troubleshooting skills (Laptop, Desktop, Printers, servers, storage, backups)

Basic Understanding of LAN network and troubleshooting.

Configuration of basic router and wireless access point

Basic knowledge of ticketing tool to assign, update and close tickets in tool.

Ability to communicate at all levels, both technical and non-technical

Ability to perform well as part of a team under direct & indirect supervision

Good communication skills (active listening skills), documentation skills, able to articulate and speak with clear voice

Attitude to Seek out new assignments and additional job duties, especially those outside normal work area.

Awareness of Information security policy and adherence

Coordination with IT vendor for warranty support and call logging.

Good communication skill verbal, email.

Escalating IT issues to next level where necessary and keep user informed on call.

Experience
1 - 3 Years
No. of Openings
5
Education
B.A, B.C.A, B.Com, B.E, B.Sc, Diploma, M.C.A, Any Bachelor Degree, Professional Degree
Role
Desktop Support Engineer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About SANCURO

ABOUT SANCURO
Sancuro is an exclusive Ex-Commerce Platform working in the remote tech support domain. We provide niche expertise in system and network configuration and maintenance for IT-enabled establishments. Through refined security protocols, pay-per-service model and end-to-end array of services, we serve diverse industries and reputed clients.
Sancuro was established in 2016, with a dedicated focus on IT Network Infrastructure Solutions. The company is backed by the experience of Sanveer Infotech, which has been working in the field since 2008. Sancuro inherits the founding ideas of trust, integrity and assurance. We move ahead with the mission to achieve customer satisfaction by prompt and transparent services. While ensuring security and confidentiality of customer networks, our thrust is on building complete and safe networks through convergence. Visit us online at www.SANCURO.com for more information.