Desktop Support Engineer

Innovative Techhub Pvt. Ltd.

Job Description for Technical Support Engineer L1:

Experience - 0 months to 1 year

• Attend all the tickets forwarded by Service Desk and Incident management team.

• Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.

• Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.

• Supporting end users for their hardware, operating system and application related issue.

• Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.

• Ensure adherence to operational & technical escalation process (escalation matrix)

• Provide accurate information in the shift handovers and on email to the respective Managers.

• Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.

• Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.

• Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Job Description for Technical Support Engineer L1:

Experience - 0 months to 1 year

• Attend all the tickets forwarded by Service Desk and Incident management team.

• Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.

• Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.

• Supporting end users for their hardware, operating system and application related issue.

• Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.

• Ensure adherence to operational & technical escalation process (escalation matrix)

• Provide accurate information in the shift handovers and on email to the respective Managers.

• Patching and cabl

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office