Desktop Support Engineer

Job Description

·         Address user tickets regarding hardware, software and networking

·         Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications

·         Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

·         Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

·         Walk customers through installing applications and computer peripherals

·         Ask targeted questions to diagnose problems

·         Guide users with simple, step-by-step instructions

·         Conduct remote troubleshooting

·         Test alternative pathways until the resolution of an issue

·         Customize desktop applications to meet user needs

·         Record technical issues and solutions.

·         Direct unresolved issues to the next level of support personnel

·         Follow up with clients to ensure their systems are functional

·         Report customer feedback and potential product requests

·         Help create technical documentation and manuals

·         Supervising the administration of systems related network to ensure availability of services to authorized users.

Requirements

·         Proven work experience as a Desktop Support Engineer, Technical support Engineer or similar role

·         Hands-on experience with Windows environments.

·         Working knowledge of office automation products and computer peripherals, like printers and scanners

·         Knowledge of network security practices and anti-virus programs

·         Ability to perform r
  • Experience

    2 - 3 Years

  • No. of Openings

    1

  • Education

    Diploma

  • Role

    Desktop Support Engineer

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About IT Mantra Techintellect Pvt. Ltd.

ITMantra is a private limited company headquartered in Mumbai providing total IT solutions with best of the products available in the technology market. With ITMantra, an ISO 9001:2008 compliant company, you can be sure of the quality of products and services. ITMantra is promoted by young professionals having an extensive background and many years of required experience in the IT industry. With 15+ years to its credentials, ITMantra is very well poised to deliver excellent customer satisfaction both on products & services front.
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