Desktop Support Engineer - Field Support

  • icon job experience 1 - 4 Years
  • icon job opening 10 Openings
  • icon salary 0.8-1.3 Lac/Yr
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Desktop Support Engineer Hardware & Network Engineer MCSE

Job Description

Job Summary

Excellent customer service skills with clear verbal communication

Min 1-2 years of relevant experience of Desktop, Laptop and Hardware support

Excellent troubleshooting skills and the ability to follow procedure

A positive, effective and flexible contribution to achieving team targets and objectives

Collaborate with external Resolution Groups, including on-site teams, to ensure service levels are met or exceed

Well versed in help desk policies, procedures, standards and documentation

Resolve tickets within scope of responsibilities according to defined procedures

Strong on building good working relationships within the team and other Resolution Groups

Responsibilities and Duties

Deals with all service request and incidents assigned including VIP users

Ensure escalated tickets are documented in real-time and in accordance with Service Desk processes and quality standards

Follow best practice ticket management processes, . ensuring tickets owned are handled and updated as per process and every effort is made to make service levels

Present a positive, effective and flexible contribution to achieving team targets and objectives

Collaborate with external Resolution Groups, including on-site teams, to ensure service levels are met or exceeded

Remain well versed in help desk policies, procedures, standards and documentation

Resolve incidents escalated by SPOC as per the agreed SLAs and timelines and by following the SOPs and runbook

Escalate problem to Technical Team lead

Always keep the SPOC informed about the status of ticket

Resolve tickets within scope of responsibilities according to defined procedures and record all trouble shooting done on calls with accuracy on the ticket

Focus on building good working relationships within the team and also communicate and explain to end users at help desk about the issue, cause and solution.

Qualifications and Skills

Microsoft Server and Desktop OS troubleshooting skills across all current versions
  • Experience

    1 - 4 Years

  • No. of Openings

    10

  • Education

    Any Bachelor Degree

  • Role

    Desktop Support Engineer

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Urgent Requirement For Desktop Support Engineer

care infotech

  • Experience 0 - 6 yrs
  • Salary 1.8 Lac/Yr
Hardware TroubleshootingHardware InstallationHardware SupportHardware EngineerNetwork TroubleshootingComputer NetworkingHardware NetworkingDesktop SupportLaptop Support

Hiring Job Internship Fresher BCA,BSc,Graduate

Evision

  • Experience 0 - 1 yrs
  • Salary 4.0 Lac/Yr
Graduate Management TraineeSystem EngineerSystem EngineeringSystem Engineer TraineeLinux System EngineerWindows System EngineerIT System EngineerRemote Support EngineerRemote Desktop Support EngineerIT Service Desk Engineer

Hiring Freshers For System Support Engineer

Evision

  • Experience 0 - 1 yrs
  • Salary 3.8 Lac/Yr
Desktop EngineerDesktop Support EngineerIT Desktop EngineerTechnical Support EngineerIT Technical Support EngineerL2 Technical Support EngineerRemote Support EngineerRemote Desktop Support Engineer

Computer Hardware Technician (Male)

Iweb Hub

  • Experience 2 - 4 yrs
  • Salary 3.0 Lac/Yr
Computer Hardware EngineerComputer Hardware TechnicianHardware & Network EngineerCCTV EngineerCCTV TechnicianBiometric EngineerLaptop Service EngineerInstallation EngineerRepair TechnicianDesktop Support Engineer

Desktop Support Engineer L2

Abc Pvt Ltd

  • Experience 1 - 2 yrs
  • Salary 1.8 Lac/Yr
TroubleshootingIT Support EngineerFms EngineerHardware & Network Engineer

Desktop Support Engineer

iBrahma Infosolutions Pvt Ltd

  • Location Mumbai
  • Experience 1 - 2 yrs
  • Salary 2.0 Lac/Yr
Hardware NetworkingComputer HardwareDesktop SupportIT Helpdesk

Desktop Support Engineer

Tech Turmeric IT Services

  • Location Mumbai
  • Experience 1 - 5 yrs
  • Salary 2.5 Lac/Yr
Hardware Networking EngineerWalk in

Urgent Opening For Desktop Support Engineer

RSR Infotech Private Limited

  • Experience 0 - 1 yrs
  • Salary 1.5 Lac/Yr
Hardware NetworkingIT HelpdeskComputer HardwareDesktop Support Engineer

Urgent Opening For Desktop Support Engineer

CARE INFOTECH

  • Experience 0 - 3 yrs
Desktop Support EngineerBackup EngineerNetworking EngineerCCTV InstallationOthers

Desktop Support Engineer

care infotech

  • Experience 0 - 3 yrs
  • Salary 1.8 Lac/Yr
Backup EngineerCCTV InstallationNetworkingDesktop Support Engineer

Opening For Desktop Support Engineer

Puthur Infotech Pvt Ltd

  • Location Nariman Point Mumbai
  • Experience 2 - 8 yrs
  • Salary 2.5 Lac/Yr
Hardware NetworkingDesktop Support

Desktop Support Engineer (Male)

Bharat IT

  • Location Mankhurd Mumbai
  • Experience 1 - 7 yrs
Hardware NetworkingComputer HardwareDesktop SupportService DeskIT HelpdeskDesktop Administration

Trainee Network Engineer

Evision

  • Experience 0 - 1 yrs
  • Salary 3.8 Lac/Yr
Desktop SupportDesktop Support Engineer L2Desktop Support EngineerNetwork SupportLAN and WANTCP & IPNetwork Engineer

Desktop Support Engineer

RTEX HR Services Private Limited

  • Experience 2 - 6 yrs
  • Salary 2.8 Lac/Yr
Hardware NetworkingComputer HardwareDesktop SupportService DeskWork From HomeWalk in

Desktop Support Engineer

Acute Informatics Pvt Ltd

  • Location Mumbai
  • Experience 0 - 3 yrs
  • Salary 3.5 Lac/Yr
Hardware NetworkingComputer HardwareDesktop SupportService DeskIT HelpdeskMCSE

Desktop Support Engineer jobs near by Locations

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it