Looking For L1 Desktop Support Engineer in Mumbai

Prime Star HR

# Responsibilities:

Address user tickets regarding hardware, software and networking

Troubleshooting desktop hardware and software related issues.

Installation & configuration of network Printer & Scanner & troubleshoot the issue of printer.

Troubleshooting laptop with installation and configuration of laptop.

Walk customers through installing applications and computer peripherals

Follow up with clients to ensure their systems are functional

Hands-on experience with any types of Windows OS like Windows 10 & troubleshoot the OS issue.

Ability to perform remote troubleshooting and provide clear instructions

Working knowledge of office products and computer peripherals, like printers and scanners

Knowledge of popular operating systems, software applications, and remote connection systems

Knowledge of network security practices and handle any anti-virus.

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Support using Active Directory to create or delete accounts, password resets, clean up

Microsoft Active Directory Users and Computers, OU structure understanding

Ability to perform operation in domain environment joining of system in domain

Hands on experience on Windows Server platform support:, 2008, 2008R2, 2012, 2012R2, 2016, 2019

Skils of OS installation & any MS-Office, Outlook Configuration, Office 365

Understanding of Drivers/Patches/Tools downloading form OEM website, Backup and Restore knowledge

Handle customer complaints and resolving issues like no connectivity, slow browsing the internet, mail send and receive problem

Able to communication with vendor, customer & users as well.

Good written and verbal communication skills, excellent interpersonal skills.

• Experience

  1 - 3 Years

• No. of Openings

  7

• Education

  Diploma, Professional Degree, Any Bachelor Degree

• Role

  Desktop Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office