Looking For L1 Desktop Support Engineer in Mumbai

Prime Star HR

# Responsibilities:

• Address user tickets regarding hardware, software and networking

• Troubleshooting desktop hardware and software related issues.

• Installation & configuration of network Printer & Scanner & troubleshoot the issue of printer.

• Troubleshooting laptop with installation and configuration of laptop.

• Walk customers through installing applications and computer peripherals

• Follow up with clients to ensure their systems are functional

• Hands-on experience with any types of Windows OS like Windows 10 & troubleshoot the OS issue.

• Ability to perform remote troubleshooting and provide clear instructions

• Working knowledge of office products and computer peripherals, like printers and scanners

• Knowledge of popular operating systems, software applications, and remote connection systems

• Knowledge of network security practices and handle any anti-virus.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

• Support using Active Directory to create or delete accounts, password resets, clean up

• Microsoft Active Directory Users and Computers, OU structure understanding

• Ability to perform operation in domain environment joining of system in domain

• Hands on experience on Windows Server platform support:, 2008, 2008R2, 2012, 2012R2, 2016, 2019

• Skils of OS installation & any MS-Office, Outlook Configuration, Office 365

• Understanding of Drivers/Patches/Tools downloading form OEM website, Backup and Restore knowledge

• Handle customer complaints and resolving issues like no connectivity, slow browsing the internet, mail send and receive problem

• Able to communication with vendor, customer & users as well.

• Good written and verbal communication skills, excellent interpersonal skills.

• Experience

  1 - 3 Years

• No. of Openings

  7

• Education

  Diploma, Any Bachelor Degree, Professional Degree

• Role

  Desktop Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office