Responsibilities
address User Tickets Regarding Hardware, Software and Networking
install, Upgrade, Support and Troubleshoot Xp, Windows 7, Windows 10 , Microsoft Office Products and Any other Authorized Desktop Applications
install, Upgrade, Support and Troubleshoot for Printers, Computer Hardware and Any other Authorized Peripheral Equipment
responsible for Monitoring, Operating, Managing, Troubleshooting and Restoring to Service Any Terminal Service Client, Personal Computers (pc) or Notebooks that Has Authorized Access to the Network
walk Customers Through Installing Applications and Computer Peripherals
ask Targeted Questions to Diagnose Problems
guide Users with Simple, Step-by-step Instructions
conduct Remote Troubleshooting
test Alternative Pathways Until the Resolution of An Issue
customize Desktop Applications to Meet User Needs
record Technical Issues and Solutions.
direct Unresolved Issues to the Next Level of Support Personnel
follow Up with Clients to Ensure Their Systems are Functional
report Customer Feedback and Potential Product Requests
help Create Technical Documentation and Manuals
supervising the Administration of Systems Related Network to Ensure Availability of Services to Authorized Users.
requirements
proven Work Experience as a Desktop Support Engineer, Technical Support Engineer or Similar Role
hands-on Experience with Windows Environments.
working Knowledge of Office Automation Products and Computer Peripherals, like Printers and Scanners
knowledge of Network Security Practices and Anti-virus Programs
ability to Perform Remote Troubleshooting and Provide Clear Instructions
excellent Problem-solving and Multitasking Skills.
customer-oriented Attitude
minimum Hsc Passed with Computer Hardware & Networking Degree.
1 - 3 Years
5 Openings
1.0-2.0 Lac/Yr
Mumbai 
Face-to-Face interview
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