Desktop Support Engineer

  • icon job experience 2 - 3 Years
  • icon job opening 2 Openings
  • icon salary 2.0-3.0 Lac/Yr
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Desktop Support Engineering Desktop Support

Job Description

Responsibilities

address User Tickets Regarding Hardware, Software and Networking

install, Upgrade, Support and Troubleshoot Xp, Windows 7, Windows 10 , Microsoft Office Products and Any other Authorized Desktop Applications

install, Upgrade, Support and Troubleshoot for Printers, Computer Hardware and Any other Authorized Peripheral Equipment

responsible for Monitoring, Operating, Managing, Troubleshooting and Restoring to Service Any Terminal Service Client, Personal Computers (pc) or Notebooks that Has Authorized Access to the Network

walk Customers Through Installing Applications and Computer Peripherals

ask Targeted Questions to Diagnose Problems

guide Users with Simple, Step-by-step Instructions

conduct Remote Troubleshooting

test Alternative Pathways Until the Resolution of An Issue

customize Desktop Applications to Meet User Needs

record Technical Issues and Solutions.

direct Unresolved Issues to the Next Level of Support Personnel

follow Up with Clients to Ensure Their Systems are Functional

report Customer Feedback and Potential Product Requests

help Create Technical Documentation and Manuals

supervising the Administration of Systems Related Network to Ensure Availability of Services to Authorized Users.

requirements

proven Work Experience as a Desktop Support Engineer, Technical Support Engineer or Similar Role

hands-on Experience with Windows Environments.

working Knowledge of Office Automation Products and Computer Peripherals, like Printers and Scanners

knowledge of Network Security Practices and Anti-virus Programs

ability to Perform Remote Troubleshooting and Provide Clear Instructions

excellent Problem-solving and Multitasking Skills.

customer-oriented Attitude

minimum Hsc Passed with Computer Hardware & Networking Degree.
  • Experience

    2 - 3 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree, B.Sc, B.E

  • Role

    Desktop Support Engineer

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About ITMANTRA Techintellect Pvt Ltd

ITMantra, a private limited company commenced business activities in August 2000 with the intention of providing total IT-solutions providing the best products available. ITMantra became an ISO 9001:2008 compliant company in the fiscal year 2007-08.
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