Desktop Support Engineer

Acute Informatics Pvt Ltd

Addressing user tickets for issues regarding hardware, software, and networking.

Assisting customers through installing applications and computer peripherals.

Providing technical support either by visiting on-site or through remote-access systems.

Providing IT networks and customer services to users inside and outside the company.

Guide users with step-by-step instructions to resolve the issues.

Customising the desktop applications as per the needs of users and clients.

Advising on software and hardware upgrades.

Maintaining a log of job tickets and maintenance tasks.

Send the unresolved issues to the next level of the support team.

Ensuring that the client systems are working fine.

Creating technical reports and manuals.

Keep up with current breakthroughs in computing technology and research its reviews.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office