Desktop Support Engineer

Finy Technologies

Urgently needed desktop support candidates to start immediately with one of our global client supporting USA hours.

Position: Level 3 - Tech Support Advisors

Shift: 24*7 (Majorly Night/US Shift)

Compensation: Salary Range – INR LPA to LPA

Number of position: 300+ (Immediate)

Job Location: Hyderabad (Uppal)

Proficiency: Spoke English, Tech Ability / Experience, Customer Care

Position Responsibilities:

• Quickly and accurately performs multi-tasks like talking, listening, documenting information, seeking information, and problem solving.

• Connects and communicates with clients using an online portal, recommends, and completes service solutions based on the client's description of the situation and their own diagnosis.

• Helps clients solve technical requests or issues with computers, peripherals, and IoT/Smart Home devices.

• Troubleshoots operating system issues, repairs, and removes malware as defined by scopes of work for both Apple and Windows-based systems.

• Performs upgrades, repairs, and applicable installations using phone (when applicable), online chat, and remote desktop software.

• Requires excellent verbal and written skills to effectively communicate with clients and clarify service needs.

• Recommends upgrades that are appropriate and applicable to the client's needs or desires.

• Must have a strong desire and ability to inform clients of offers, sell products or services, and overcome objections.

• Flexible in both schedule and workload, maintaining a variable work schedule that includes days, evenings, weekends, and holidays.

• Shows appreciation to the client for their business and encourages feedback and an ongoing relationship with Geek Squad in the future.

• Maintains high levels of professionalism, courtesy and client service throughout all client interactions.

• Handles complaints and objections effectively, de-escalating or preventing further

• Experience

  1 - 5 Years

• No. of Openings

  300

• Education

  B.E, B.Sc, Advanced/Higher Diploma, M.C.A, M.Sc, Any Bachelor Degree, Professional Degree

• Role

  Desktop Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office