Desktop Support Engineer

  • icon job experience 1 - 5 Years
  • icon job opening 300 Openings
  • icon salary 3.0-4.0 Lac/Yr
  • icon job location Hyderabad
  • Face-to-Face interview Face-to-Face interview
Key Skills

Desktop Support Engineer Helpdesk Desktop Maintenance

Job Description

Urgently needed desktop support candidates to start immediately with one of our global client supporting USA hours.

Position: Level 3 - Tech Support Advisors

Shift: 24*7 (Majorly Night/US Shift)

Compensation: Salary Range INR LPA to LPA

Number of position: 300+ (Immediate)

Job Location: Hyderabad (Uppal)

Proficiency: Spoke English, Tech Ability / Experience, Customer Care

Position Responsibilities:

Quickly and accurately performs multi-tasks like talking, listening, documenting information, seeking information, and problem solving.

Connects and communicates with clients using an online portal, recommends, and completes service solutions based on the client's description of the situation and their own diagnosis.

Helps clients solve technical requests or issues with computers, peripherals, and IoT/Smart Home devices.

Troubleshoots operating system issues, repairs, and removes malware as defined by scopes of work for both Apple and Windows-based systems.

Performs upgrades, repairs, and applicable installations using phone (when applicable), online chat, and remote desktop software.

Requires excellent verbal and written skills to effectively communicate with clients and clarify service needs.

Recommends upgrades that are appropriate and applicable to the client's needs or desires.

Must have a strong desire and ability to inform clients of offers, sell products or services, and overcome objections.

Flexible in both schedule and workload, maintaining a variable work schedule that includes days, evenings, weekends, and holidays.

Shows appreciation to the client for their business and encourages feedback and an ongoing relationship with Geek Squad in the future.

Maintains high levels of professionalism, courtesy and client service throughout all client interactions.

Handles complaints and objections effectively, de-escalating or preventing further
  • Experience

    1 - 5 Years

  • No. of Openings

    300

  • Education

    Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.Sc, B.E, M.C.A, M.Sc

  • Role

    Desktop Support Engineer

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Finy Technologies

Finy Technology is a leading recruitment & placement consultancy catering to the Human Resource requirements of a large number of companies in London, India and overseas. We believe in establishing long-term relationships with our clients by delivering value-added services of high quality. Thanks to our unflinching commitment to the best interests of the employers and job seekers, we have built up a reputation for being reliable, fair-minded and straightforward. leading recruitment & placement consultancy catering to the Human Resource requirements of a large number of companies in London and India
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