Desktop Support Engineer

MindSquare Technologies

End user installation & support like Desktop/laptop imaging,

Microsoft Outlook client issues,

unified communication like Lync/webex, video conferencing issues, audio conferencing issues, remote access vpn end user issues,

handheld device configurations and any other technical support activities as instructed.

Network knowledge like Ping, Trace root, NSLookup, TCP/UDP Ports, IP addressing & subnets, ftp and basic troubleshooting skills at end user IT devices

IT Asset inventory knowledge and coordinating with vendors for warranty replacements, material inward/outwards of IT materials

Resolving service requests/incidents by understanding priority, adhering SLA and processes and managing timely communication with End user

• Experience

  1 - 4 Years

• No. of Openings

  3

• Education

  Diploma, Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, M.B.A/PGDM

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office