Desktop Support Engineer

RTEX HR Services Private Limited

2 - 6 Years
10 Openings
2.0-2.8 Lac/Yr
Mumbai
+2 Thane, Mahim Mumbai
Face-to-Face interview

Key Skills

Hardware Networking Computer Hardware Desktop Support Service Desk Work From Home Walk in

Apply

Job Description

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Experience
2 - 6 Years
No. of Openings
10
Education
Any Bachelor Degree
Role
Desktop Support Engineer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home

About RTEX HR Services Private Limited

RTEX HR Services Private Limited is a growing name in the placement sector of India, offering a range of services to the clients in the region. Our company is based in Chandigarh, India and we have been operating as a placement service provider since 2016. Operating under the commendable guidance of Mr. Abhishek Mishra, we have been catering to corporates and candidates throughout Chandigarh. As a company, we aspire to become a preferred talent acquisition partner of our clients. We are specialize in Employment Agency, HR Services, Career Counseling and Business Training.