Desktop Support Engineer to assist our clients with computer hardware and software issues. He required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.
• Responding to client support requests.
• Address user tickets regarding hardware, software, and networking
• Direct unresolved issues to the next level of support personnel
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Help new employees set up their workstations and Train end users when new software or IT regulations arrive at a company.
• Maintain and upgrade equipment as needed.
• Help create technical documentation and manuals.
• Device Maintenance
Knowledge:
Problem-solving skills:
Desktop support engineers use their problem-solving skills to develop solutions for various IT-related issues. Strong problem-solving skills help resolve these problems in a timely manner, all while ensuring the efficient use of a company's resources.
Communication skills:
2 - 3 Years
1 Openings
2.3-2.5 Lac/Yr
Barbil Kendujhar 
Face-to-Face interview
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