Hiring For Desktop Support Engineer

Orbit Techsol India Pvt Ltd

Desktop Support Engineer to assist our clients with computer hardware and software issues. He required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

• Responding to client support requests.

• Address user tickets regarding hardware, software, and networking

• Direct unresolved issues to the next level of support personnel

• Contacting clients to find out the nature of the problem.

• Traveling to the client’s location or connecting via a remote link.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Providing basic training in computer operation and management.

• Help new employees set up their workstations and Train end users when new software or IT regulations arrive at a company.

• Maintain and upgrade equipment as needed.

• Help create technical documentation and manuals.

• Device Maintenance

Knowledge:

Problem-solving skills:

Desktop support engineers use their problem-solving skills to develop solutions for various IT-related issues. Strong problem-solving skills help resolve these problems in a timely manner, all while ensuring the efficient use of a company's resources.

Communication skills:

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office