As a L2 Desktop Support Associate (DSA) at WWS you will work as part of a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. The Responsibility includes for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms
What We Expect
Bachelor/Master’s degree in computer science, information technology, computer programming.
Minimum experience of 2-3 years
Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows
Strong experience with installation, configuration, and administration of SAS or higher
Create/maintain static and Ad-Hoc deliverables to communicate field performance and increase technician level efficiency.
Experience with performance tuning servers, troubleshooting, and automation of such codes.
Proficiency in MS Excel or Google Sheets.
A Desktop Support Associate’s Ideal Day At WWS
Technical orm on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Desktop tify potential changes and system improvements to present to senior team leaders for consideration and te, maintain, and distribute reports of progress to senior leadership.
Networking d good in knowledge of Windows Operating Systems & Chrome Operating Systems The basics of cloud drives are to be updated along with basic Knowledge of VPN which is to be operating.
1 - 2 Years
3 Openings
Not Disclosed
Vellore 
Face-to-Face interview
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