Desktop Support Associate

Wonder Worth Solutions

As a L2 Desktop Support Associate (DSA) at WWS you will work as part of a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. The Responsibility includes for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms

What We Expect

Bachelor/Master’s degree in computer science, information technology, computer programming.

Minimum experience of 2-3 years

Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows

Strong experience with installation, configuration, and administration of SAS or higher

Create/maintain static and Ad-Hoc deliverables to communicate field performance and increase technician level efficiency.

Experience with performance tuning servers, troubleshooting, and automation of such codes.

Proficiency in MS Excel or Google Sheets.

A Desktop Support Associate’s Ideal Day At WWS

Technical orm on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

Desktop tify potential changes and system improvements to present to senior team leaders for consideration and te, maintain, and distribute reports of progress to senior leadership.

Networking d good in knowledge of Windows Operating Systems & Chrome Operating Systems The basics of cloud drives are to be updated along with basic Knowledge of VPN which is to be operating.

• Experience

  1 - 2 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Desktop Support Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office