Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office, Citrix, Cobian Backup, One stream & other tools). Installation and configuration of Windows based operating systems through SCCM / External device (Windows 10). Good experience in Installation, configuring & troubleshooting of Office 365, OneDrive. Installation and Managing of antivirus products. Taking / Monitoring Regular data backup, restoration of data & mail backup of MS outlook. Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing End user data backup and recovery. Basic troubleshooting of networking LAN, WAN, Firewall basic installation and configuration of Routing & Switching. Vendor Management & maintaining onsite Asset inventory. IMAC process understanding. Support to VIP users. Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level. Resolving tickets within...