Desktop Engineer L1

Pacific Placements and Business Consultancy Pvt. Ltd.

Key Responsibilities:

Technical Support:

Provide first-level support for desktop-related issues, including hardware, software, and peripheral devices.

Respond to help desk tickets, emails, and phone calls in a timely and professional manner.

Troubleshooting:

Diagnose and resolve hardware and software issues on desktops, laptops, and other end-user devices.

Escalate complex issues to higher-level support teams when necessary.

Hardware Setup and Maintenance:

Install, configure, and maintain desktop hardware components, such as CPUs, RAM, hard drives, and peripherals.

Conduct routine maintenance and upgrades on desktop systems.

Software Installation and Configuration:

Install, configure, and troubleshoot operating systems and standard desktop applications.

Assist users with software-related issues and provide training when necessary.

User Account Management:

Create and manage user accounts, profiles, and access permissions.

Reset passwords and assist users with account-related issues.

Endpoint Security:

Implement and enforce endpoint security measures, including antivirus software and system updates.

Collaborate with the security team to address security incidents on end-user devices.

Documentation:

Maintain accurate records of hardware and software inventory.

Document troubleshooting procedures and solutions for common issues.

Communication:

Communicate technical information to non-technical users in a clear and understandable manner.

Provide updates on issue resolution and follow-up with users as needed.

Collaboration:

Collaborate with other IT support teams to ensure seamless resolution of issues.

Work with system administrators and network engineers to address connectivity and access issues.

Qualifications and Skills:

Associate's degree or equivalent in Information Technology or a related field.

Entry-level experience in desktop support or a similar role.

Basic knowledge of desktop operating systems (Windows, macOS) and common productivity applications.

• Experience

  0 - 3 Years

• No. of Openings

  4

• Education

  Diploma, Advanced/Higher Diploma, Any Bachelor Degree

• Role

  Desktop Engineer L1

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office