Desktop Engineer (0-1 Years)

Talentxcel Services Private Limited

Job Responsibilities:

1. Technical Support:

Provide first-level technical support to end-users for hardware, software, and network issues.

Diagnose and troubleshoot desktop, laptop, printer, and other peripheral device issues.

Assist users with software installations, configurations, and updates.

2. Incident Management:

Log and track all incidents and service requests in the helpdesk ticketing system.

Ensure timely resolution of issues in accordance with established service level agreements (SLAs).

Escalate unresolved issues to higher-level support or specialized teams as necessary.

3. User Assistance:

Respond promptly to user queries and provide effective solutions to technical problems.

Assist users in setting up and using email, productivity software, and other applications.

Provide guidance on basic IT security practices and data protection.

4. System Maintenance:

Perform routine maintenance and updates on desktop systems and software.

Conduct hardware and software inventory management.

Ensure that all systems are kept up-to-date with security patches and antivirus definitions.

5. Documentation and Reporting:

Maintain detailed records of support requests, troubleshooting steps, and resolutions.

Create and update user manuals, FAQs, and knowledge base articles.

Generate reports on helpdesk activities and performance metrics.

6. Onboarding and Offboarding:

Set up and configure workstations for new employees, including hardware, software, and network access.

Conduct IT orientation sessions for new hires.

Decommission and reconfigure equipment for departing employees.

7. Remote Support:

Provide remote support to users working offsite or from home.

Use remote desktop tools to diagnose and resolve issues without physical access.

8. Customer Service:

Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.

Follow up with users to ensure issues are fully resolved and to provide additional assistance if need.

• Experience

  0 - 1 Years

• No. of Openings

  100

• Education

  Professional Degree

• Role

  Desktop Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office