Desktop Engineer

Shri Consultancy

1 - 4 Years
5 Openings
Not Disclosed
Aurangabad
Posted 58 days ago
Face-to-Face interview

Key Skills

Email ServiceNow and Repair Tasks For Desktops Mobile Devices Collaborate With L2/L3 Support Team

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Job Description

1. Troubleshoot and resolve desktop-related issues via phone, email, or in-person.

2. Document and track issues using a ticketing system (., ServiceNow, JIRA).

3. Perform basic troubleshooting, maintenance, and repair tasks for desktops, laptops, and mobile

devices.

4. Collaborate with L2/L3 support teams to resolve complex issues.

5. Maintain accurate inventory of desktop assets and software licenses.

6. Provide exceptional customer service and ensure end-user satisfaction.

7. Participate in knowledge-sharing activities to improve team's technical expertise.