Deputy Manager- Tele Calling

hirekaro global Services

Designation: Deputy manager- Tele calling

Experience: 4-6 Years (Need 2 years exp in Team handling)

Duties and Responsibilities:

Motivating and inspiring the team to surpass their potential.

Improving the team and facilitating the communication among the members of team.

Exceeding and meeting departmental objectives, including conversion targets, and lead generation.

Creating sense of ownership within the employees and resolving employee issues, if any.

Encouraging, supporting, and motivating actively one’s peer team.

Looking constantly for development as well as continuous improvement for the entire team.

Monitoring, organizing, and coaching team on a day-to-day basis.

Communicating the company’s purpose, core values, vision to the front employees.

Ensuring that the employees follow their schedules properly as designed.

Striving for new ways continually, to increase the opportunities of sales.

Handling escalated calls, complaints, questions, and queries as necessary.

Facilitating cross-functional communication within employees for improved working condition.

Creating a conducive work environment for all the call center’s employees.

Carrying out team meetings and actively participating in the monthly and weekly meetings.

Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.

Skills and Specifications

Strong knowledge of Database/MIS Management

Strong knowledge of customer care techniques and processes.

Well versed with MS Office especially MS Excel functions

Exceptional analytical and listening skills.

Ability to operate well in a call center team environment.

Familiarity with several voice-logging systems and tools.

Keenness and flexibility to work extended hours.

Natural flair for coaching, motivating, and interacting with people.

Experience in call center activities.

• Experience

  4 - 6 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree, Post Graduate Diploma

• Role

  Deputy Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office