Delivery Manager

Trainocate Networks India Pvt Ltd

• Plan and implement a training plan to cover both current and future needs

• Maintaining positive relationships with customers

• Ensure the team's processes and tasks are carried out efficiently.

• Sourcing trainer profiles

• To create and execute trainer upskilling plan

• Coordinate with internal operations team, IT team and customer to setup the training delivery.

• Coordination and Delivery of Training including Pre and Post Training activities

• Measure the effectiveness of the training program and plan improvement methods as required

• Create Public schedule

• Maintain and share the daily and weekly reports on trainer calendar

• Ensuring and reminding trainers to collect feedback in each training class.

• Ensuring feedback as per norms strive to improve the feedback

• Join customer tech calls with trainers and provide them with resolutions / training scheduling options. Coordinate between trainer and customer to set the expectations and schedule the training program

• Research curriculum actively and remain up to date on developments and current trends.

• Respond to escalations and requests from customers and provide after-sales support

• Maintain strong inter-personal communication skills.

• In addition, you will support the People Operations teams across our range of venues in the design and delivery of learning and development activities for major events.

• Experience

  3 - 5 Years

• No. of Openings

  3

• Education

  B.A, B.B.A, B.C.A, B.Ed, Any Bachelor Degree, Professional Degree

• Role

  Delivery Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office