Delivery Manager

Zorrro Deliveries Pvt Ltd

0 - 1 Years
10 Openings
1.8-2.5 Lac/Yr
Tollygunge Kolkata
Posted 25 days ago
Face-to-Face interview

Key Skills

Delivery Lead Delivery Specialist Field Operations Back Office Executive

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Job Description

Responsibilities:

Order Fulfillment:

Coordinate and oversee the end-to-end delivery process to ensure timely and accurate order fulfillment.

Monitor the daily dispatch of goods and track delivery schedules.

Recruitment of Delivery Boys:

Identify and recruit delivery personnel based on operational needs.

Conduct interviews, background checks, and onboarding processes for new recruits.

Train delivery boys on company policies, delivery procedures, and customer service standards.

Team Coordination:

Manage and guide delivery personnel to achieve operational efficiency.

Allocate routes and tasks to the delivery team for optimal coverage.

Customer Support:

Address customer queries and resolve delivery-related issues promptly.

Ensure customer satisfaction by maintaining a high level of service quality.

Performance Monitoring:

Track delivery performance metrics, including delivery times, success rates, and feedback.

Implement measures to improve delivery speed and reliability.

Vendor & Partner Liaison:

Collaborate with vendors and logistics partners to ensure seamless operations.

Negotiate and manage contracts with third-party delivery services, if applicable.

Inventory & Logistics Management:

Maintain accurate records of inventory levels and coordinate restocking.

Optimize delivery routes to minimize costs and maximize efficiency.

Compliance & Safety:

Ensure adherence to company policies and local regulations regarding delivery operations.

Promote and maintain safety standards for the delivery team.

Experience
0 - 1 Years
No. of Openings
10
Education
Higher Secondary
Role
Delivery Manager
Industry Type
Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Tollygunge Kolkata

About Zorrro Deliveries Pvt Ltd

Zorrro is a rapidly growing brand in the competitive market of B2B logistical solutions and B2C convenience services. Established in December 2020 in Kolkata, West Bengal, India, Zorrro has become a trusted provider of high-quality and efficient services for small and micro businesses. With nearly 100,000 orders completed, over 100 business clients, and 20,000+ satisfied users, Zorrro is known for its commitment to customer satisfaction and excellence. Our focus is on meeting the needs of small and micro businesses in Tier 1, Tier 2, and Tier 3 cities. We understand the challenges these businesses face, such as limited resources, capital constraints, and unreliable logistical services. To address these issues, we offer a comprehensive range of services that go beyond traditional logistics, including cash collection and customer support. By handling the entire logistical process, from pickup to delivery, we free up businesses to concentrate on their core operations.