Defect Manager

SVS Job Consulting Services

Roles and responsibilities

The management and control of all defects within the in-house development environments

Will be the point of contact for all Defect status related queries across all environments

Definition, ownership and management of the Defect Process

Will support all aspects of the Defect Process and offer guidance to the software development and operational teams as and when required

Liaising with the Problem Management Team to ensure a clear and efficient interaction within overlapping processes, and to promote this with all project deliverables

Ensuring all defects are entered correctly and controlled/managed as effectively as possible through their lifecycle

Identify and implement process & tools improvements for defect prevention and/or to improve defect resolution times

Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.

Represent the Mission and Program position on defect status to both Feature team members, CoEs and the Green Team on a regular basis.

Develop weekly defect status reports and trending reports

Initiate and manage escalation process for any defects exceeding SLAs

Collaborate with QA/Testing and Release/Change Management teams to maintain

awareness of new code changes, new test cycles, ongoing automation test results and new defects, bug fix scheduling and retesting

Desired Skills and Experience

HP ALM Experience

Jira Experience

The ability to chair, own, and steer critical triage meetings to achieve a satisfactory outcome

Good working knowledge of agile and DevOps lifecycle

Demonstrate experience of working in high-pressure environments in previous roles

Ability to manage repeatable standard processes along with an ability to find, own and resolve ad-hoc issues

Ability to forge strong relationships with internal and external customers and vendors, influencing and persuading where appropriate and resolving any conflicts ari

• Experience12 - 13 Years
• No. of Openings2
• EducationAny Bachelor Degree
• RoleDefect Manager
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office