Supervisor

Vison Group Retail Technologies pvt ltd

Lead, motivate, and support a large team within a time-sensitive and demanding

environment, including setup and implementation of career development plans for all direct

reports and problem resolution

o Manage timely data collection to update operations metricsto achieve productivity targets,

eliminate errors and deliver excellent customer service

o Partner with cross-functional support teams in improving the proprietary tools and systems

o Drive and train the staffs towards the vision of the Organization, policies, procedures, and

best practices.

o Organizes and oversees the schedules and work of assigned staffs.

o Conducts performance evaluations that are timely and constructive.

o Manages a team of assigned operations representatives and ensures they comply with

company guidelines particularly related to quality of service.

o Monitors or reviews the productivity and other correspondence between Front line Staffs,

TLs and Clients.

o Ensures that representatives are informed about changes to company products and services.

o Prepares knowledge-based documents such as summaries and responses to frequently

asked questions.

o Identifies opportunities to update or improve the quality and quantity of productivity

• Experience

  3 - 7 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Company Supervisor

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office