Individual tasks vary depending on the size and structure of the organization, but you'll generally
need to:
● Monitor the live Stream of Client/s Operation and production information and keep it on
record.
● Monitor and compare the data for the analysis report, Data labeling and event labeling as
per the requirements of the client/s.
● Report issues/bugs to the testing and development team on time, coordinate and follow up
on the resolution.
● Continual monitoring and keeping the system check to make sure the operations at the client
don't stop and take precautionary steps to keep the system live.
● Talk to staff or clients through a series of actions, over the phone, to help set up systems or
resolve issues.
● Provide support, including procedural documentation and relevant reports Support the
roll-out of new applications.
● Respond within agreed time limits to call-outs.
● Work continuously on a task until completion (or referral to third parties, if appropriate).
● Prioritize and manage many open cases at one time.
● Rapidly establish a good working relationship with customers and other professionals, such
as software developers.
● Test and evaluate new technology.
Primary Requirement:
● BCA, BSc IT and Computer Science with 1 to 3 years of experience in relevant or any technical
support field.
● Communication - Good language skills in English and should be interactive with the team.
● Well versed with Excel.