Cyber Security Specialist

Usertech Solution Ltd

Responsibilities:

• Attend to support requests via our SLA-based based ticketing system.

• Be comfortable with speaking directly to customers and understand methods for customer de-escalation.

• Deliver customer support interactions via varied communication mediums.

• Document customer technical issues to support product & service quality.

• Strive to resolve customer issues based on SLAs and business priorities.

• Track and provide fault isolation and root cause analysis for technical issues.

• Proactively monitor and review events from our Managed Services customers.

• Assist in Professional Services deliverables including implementation and go-live processes.

• Attend to on-call duties related to incident management.

• Share customer feedback with our team in ensuring excellent customer satisfaction and success.

• Eagerness to learn new technologies through on-the-job training and develop the technical ability to recognize its operational capabilities.

Required Technical Skills:

• Diploma/Degree or equivalent in IT/Cybersecurity/Computer Science/Network/Telecommunication.

• Knowledge of the networking industry, products, and protocols.

• Knowledge of Security products specifically Firewalls, IPS, Endpoint, and Public Cloud Technologies.

• Knowledge of Virtualization technologies such as VMware.

• Knowledge of Microsoft Technologies such as Active Directory and M365/Azure.

• Proficient in a variety of platforms, including Windows, Mac, and Linux.

Desired Skills:

• Excellent written and verbal communication skills.

• A team player, structured and result-oriented with a positive attitude.

• Interpersonal skills to interact regularly with colleagues and customers.

• Ability to prioritize workload.

• Excellent problem-solving and logical thinking skills.

• Outstanding listening and questioning skills.

The candidate will be working remotely for the Company Based in Mauritius Ebene .

Best Regards

Vishma Banghsing

• Experience

  2 - 5 Years

• No. of Openings

  2

• Education

  B.E, M.Tech, Professional Degree

• Role

  Cyber Security Specialist

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Home