Cyber Security Manager Content & Research

Impact HR & KM Solutions

Job Title - Cyber Security Manager – Content & Research

Experience required – 1-2 years

No. of Openings – 1

Salary- Lakhs per annum (includes quarterly bonus and annual Bonus)

Location- Bhandup West, Mumbai (work from office)

Benefits-

• Salary with quarterly bonus

• Informal dress code

• Friendly and lively environment in office

• Great opportunity to grow and learn in your career

• Fun and Energetic monthly team bonding events

Roles and responsibilities:

• Create technical content for the Right-Hand Cybersecurity automation platform.

• Review incoming technical queries from various support channels as well as escalations from

other members of the Right-Hand Cybersecurity organisation to determine the gaps in RightHand Cybersecurity content.

• Document solutions to customer inquiries, including but not limited to API integrations,

systems issues, network and security-related impediments, 3rd party integrations, and

multi-product workflows.

• Review service problems by exploring the client's request, determining the cause of the

problem, and selecting and documenting the best solution to solve the problem.

• Build strong relationships with other team members within Support and the wider company

acting as the voice of the customer.

• Work closely with our customer success team to document customer queries as a team, and

support renewals and expansion opportunities.

• Use broad technical product expertise to help customers increase adoption.

• Utilise support tools and resources necessary to document customer issues and resolutions,

including Jira and proprietary logging systems.

• Contribute to customer support resources and deliver meaningful product feedback as the

voice of the customer to leadership and relevant internal teams.

• Proactively identify improvements to the product, identify bugs and otherwise determine

high-impact opportunities to enhance the customer experience.

• Promote Right-Hand Cybersecurity products and services to customers and prospecti

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  B.C.A, B.E, B.Sc, Diploma, M.B.A/PGDM, M.C.A, Professional Degree

• Role

  Cyber Security Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office