Cyber Security Manager Content & Research

Impact HR & KM Solutions

Job Title - Cyber Security Manager Content & Research

Experience required 1-2 years

No. of Openings 1

Salary- Lakhs per annum (includes quarterly bonus and annual Bonus)

Location- Bhandup West, Mumbai (work from office)

Benefits-

Salary with quarterly bonus

Informal dress code

Friendly and lively environment in office

Great opportunity to grow and learn in your career

Fun and Energetic monthly team bonding events

Roles and responsibilities:

Create technical content for the Right-Hand Cybersecurity automation platform.

Review incoming technical queries from various support channels as well as escalations from

other members of the Right-Hand Cybersecurity organisation to determine the gaps in RightHand Cybersecurity content.

Document solutions to customer inquiries, including but not limited to API integrations,

systems issues, network and security-related impediments, 3rd party integrations, and

multi-product workflows.

Review service problems by exploring the client's request, determining the cause of the

problem, and selecting and documenting the best solution to solve the problem.

Build strong relationships with other team members within Support and the wider company

acting as the voice of the customer.

Work closely with our customer success team to document customer queries as a team, and

support renewals and expansion opportunities.

Use broad technical product expertise to help customers increase adoption.

Utilise support tools and resources necessary to document customer issues and resolutions,

including Jira and proprietary logging systems.

Contribute to customer support resources and deliver meaningful product feedback as the

voice of the customer to leadership and relevant internal teams.

Proactively identify improvements to the product, identify bugs and otherwise determine

high-impact opportunities to enhance the customer experience.

Promote Right-Hand Cybersecurity products and services to customers and prospecti

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Diploma, Professional Degree, B.C.A, B.Sc, B.E, M.C.A, M.B.A/PGDM

• Role

  Cyber Security Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office