Customers Service Executive - Careerschool HR Solutions,L2,Landmark - Near Baashyaam Willow Square,Guindy Industrial Estate,SIDCO Industrial Estate,Guindy,Chennai.

Careerschool HR solutions

Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

Complete Training Needs Analysis to confirm the Training is applicable.

Design Training content with the Learners needs in mind.

Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.

Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

Completes all training and development activities in timely manner.

Understanding of escalation handling procedures.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  Higher Secondary, Diploma

• Role

  Customers Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office