Hiring For Customer Support Voice Process

Upgrad Rekrut

Greetings !

Axis Bank is hiring for Freshers to Experienced candidates for Mumbai se find the below JD for your reference.

Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Location:- Mumbai/Chennai/Noida

Shift Timing:- 24/7 rotational shifts and week offs

Key Responsibilities:

Be the best for our customers by

- Displaying complete onus to customers queries / problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

Cross-sell / upsell set products like

- Loans and mortgages

- Priority / elite accounts

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Proficiency in systems related to Banking transactions and services.

Good communication skills in both English and local language.

Excellent lead generation and conversion skill.

Ability to handle pressure and meet deadlines.

Ability to successfully work as a part of a team.

High sales orientation to meet the sales targets consistently.

Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department

• Experience0 - 6 Years
• No. of Openings30
• EducationB.A, B.Arch, B.C.A, B.B.A, B.Com, BDS, B.Sc, B.Tech
• RoleCustomer Support Voice Process
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office