Customer Support Specialist (Voice Process)

  • icon job experience 2 - 5 Years
  • icon job opening 2 Openings
  • icon salary Not Disclosed
  • icon job location Chennai
  • Face-to-Face interview Face-to-Face interview

Job Description

POSITION: Customer Support Specialist (Voice process)

OJ Commerce Inc. is a fast-growing retailer serving the US market through OJ and various market places such as Amazon, Walmart, and eBay. OJ Commerce is a privately held, profitable company headquartered in Miami, Florida, USA with a 100% dedicated back – office in Chennai. The work hours are flexible with predominantly India business hours with some overlap with US Eastern Time business hours based on need.

Experience: Total 2-4 years’ experience in Phone support

Skill Sets:

· Position is responsible for resolving customer issues via inbound calls.

· Handling Customer Queries

· Respond to any claims submitted by customers.

· Respond to Customer Emails

· Facilitate Support Tickets

· During this process, analyzing any errors committed and provide feedback for improving procedures.

· Responsible to provide timely and effective resolutions to US customers.

· Fully responsible to delight prospective customer with satisfactory service

· Improve the quality of the customer interaction on a daily basis.

· Will be required to work with agents in other countries through remote sessions.

Desirable Skills:

· Candidates with experience in ecommerce / online retail

· Should be comfortable in dealing with senior leadership (internal & external)

· Communication Skills – Excellent verbal and written communication skills with ability to explain ideas very clearly.

· Self–motivated and flexible, with an ability to work independently.

· Shift Timing: Should be flexible to work in Night Shifts (6PM to 3AM & 9PM to 6AM IST)

· Work from Home

(Note: Initial 20 days of training will happen in Office floor (Chennai,Guindy))
  • Experience

    2 - 5 Years

  • No. of Openings

    2

  • Education

    Higher Secondary

  • Role

    Customer Support Specialist

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

About OJcommerce

At OJCommerce, we strive to be the best-in-class ecommerce company delivering exceptional value to customers. We leverage technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices, fulfill the orders expeditiously and provide outstanding service. You can shop over a million products from thousands of brands across many categories - Home, Kitchen, Garden, Tools, Office equipment, Pets, Food & Household Supplies. OJCommerce is committed to 100% customer satisfaction and will do all that is required to deliver it to every customer.
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