Customer Support Specialist

Mobiquest Mobile Technologies Pvt Ltd

Tech Support/Customer Support

• Provide tier one assistance and support for any incoming queries and issues related to platform

• Respond to all communication from brands seeking help

• Audit of store and instances as per defined parameters

• Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform

• Create repository for FAQs on the support desk

• Ask questions to determine the nature of problem & walk customers through problem-solving process

• Protects operations by keeping information confidential

• Contributes to team effort by accomplishing related results as needed

• helping to develop and implement a customer service policy for an entire organisation;

• finding ways to measure customer satisfaction and improve services;

• handling enquiries from customers over Telephone

• communicating courteously with customers by telephone, email, letter and face to face;

• issuing refunds or compensation to customers;

• keeping accurate records of discussions or correspondence with customers;

• analysing statistics or other data to determine the level of customer service your organisation is providing;

• producing written information for customers,

• writing reports analysing the customer service that your organisation provides;

• developing feedback or complaints procedures for customers to use;

• improving customer service procedures, policies and standards for your organisation or department;

• meeting with other managers to discuss possible improvements to customer service;

• training staff to deliver a high standard of customer service;

• learning about your organisation's products or services and keeping up to date with changes;

• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

• Provide tier one assistance and support for any incoming queries and issues related to loyalty platform

• Ensure defined SLAs are met

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Customer Support Specialist

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office