Customer Support Specialist

  • icon job experience 0 - 2 Years
  • icon job opening 5 Openings
  • icon salary Not Disclosed
  • icon job location Noida
  • Face-to-Face interview Face-to-Face interview
Key Skills

Customer Support

Job Description

Tech Support/Customer Support

Provide tier one assistance and support for any incoming queries and issues related to platform

Respond to all communication from brands seeking help

Audit of store and instances as per defined parameters

Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform

Create repository for FAQs on the support desk

Ask questions to determine the nature of problem & walk customers through problem-solving process

Protects operations by keeping information confidential

Contributes to team effort by accomplishing related results as needed

helping to develop and implement a customer service policy for an entire organisation;

finding ways to measure customer satisfaction and improve services;

handling enquiries from customers over Telephone

communicating courteously with customers by telephone, email, letter and face to face;

issuing refunds or compensation to customers;

keeping accurate records of discussions or correspondence with customers;

analysing statistics or other data to determine the level of customer service your organisation is providing;

producing written information for customers,

writing reports analysing the customer service that your organisation provides;

developing feedback or complaints procedures for customers to use;

improving customer service procedures, policies and standards for your organisation or department;

meeting with other managers to discuss possible improvements to customer service;

training staff to deliver a high standard of customer service;

learning about your organisation's products or services and keeping up to date with changes;

keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Provide tier one assistance and support for any incoming queries and issues related to loyalty platform

Ensure defined SLAs are met
  • Experience

    0 - 2 Years

  • No. of Openings

    5

  • Education

    Any Bachelor Degree

  • Role

    Customer Support Specialist

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Mobiquest Mobile Technologies Pvt Ltd

mloyalis a disruptive technology platform in the mobile loyalty space, enabling retailers and B2C businesses to Acquire, Engage and Reward their customers in the most innovative manner. mloyal platform integrates with brand POS and other social, web and mobile channels to capture customers, cluster them based on purchase, frequency, product category usage and drive analytics based campaigns that result in much Higher ROI on the marketing expense of the brand.
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