Technical/Customer Support Specialist

Innovalus Technologies

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services

• Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider

• Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout

• Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met

• Achieve call center performance objectives personally and as a team

• Multi-channel (chat, email, messaging) universal agent duties

• Multi-tasking through different programs

• Ability to assist multiple customers simultaneously through chat platform

• Other duties may be assigned as required

• Experience

  1 - 3 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office