Technical/Customer Support Specialist

Innovalus Technologies

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services

Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider

Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout

Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met

Achieve call center performance objectives personally and as a team

Multi-channel (chat, email, messaging) universal agent duties

Multi-tasking through different programs

Ability to assist multiple customers simultaneously through chat platform

Other duties may be assigned as required

• Experience

  1 - 3 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office